Ron Kaufman ranked #1 Customer Service Global Guru 2020
For over three decades Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers outstanding business results year after year.Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, business thought-leaders and one of the best customer service motivational keynote speakers on the topic of achieving superior service.
“I come from a family of teachers, mentors, counselors, and guides. Grandma Bea taught kindergarten for 40 years.” He told about his family. “My mother taught values clarification in high school for 20. My father’s an engineer who adores teaching people about what he’s invented as much as the inventing itself. And my role in this ongoing journey? Encouraging people all over the world with education for well-being of humanity.
“The Spirit of the Game” in Ultimate Frisbee holds players accountable for their behavior on and off the field. It’s a good rule for play – and for life. I organized flying disc tournaments and festivals in Europe, China, India, Russia, and the United States, earning friends all over the world and a spot in the “Ultimate Hall of Fame” I’m known as one of the “Johnny Appleseeds” who took the Ultimate sport worldwide.
Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. But Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service
Ron is the Founder and Chairman of Uplifting Service, one of the world’s best customer service culture building programs, currently translated into 15 languages for use by clients in every major industry.
His mission is to teach people how to serve better, care more, and create a better world. “For 40 years I have been on a mission to improve the world. The vision sustaining me is a world in which everyone is empowered and inspired to excel in service. To realize this vision, I’ve worked with businesses in every industry and with schools, governments, and associations. Each of us is wonderfully distinct, yet we are extraordinarily alike. How we learn to listen to, care about, and respect each other are the keys to our well-being. I moved to Singapore in 1990 to help develop a national service quality training program. I created courses, built bootcamps, gave speeches, wrote books, and became a Master Trainer. Today, I feel a deep sense of responsibility to teach everyone who wants to serve better, care more, and love life. In this era of great transformation, we can create the world together.” He added.
Ron works with a successful clientele of government agencies and multinational corporations including Singapore Airlines, HP, Nokia Networks, Marina Bay Sands, and Changi Airport. He delivers powerful business insights and global best practices enabling organizations to gain a sustainable advantage through service.
Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures.
This methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline. Ron is a columnist at Bloomberg Businessweek. He is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration. Ron has been featured in The Wall Street Journal, The New York Times, and USA Today. Ron’s proprietary architecture for building an uplifting service culture is now available in one comprehensive volume, Uplifting Service. Finally, leaders at all levels have a blueprint for making uplifting service a part of everything they are and everything they do.
